Privacy Policy

Scope and controller

This policy applies to personal information we process through www.eshin-gift.com, our inquiry forms, communications with us, and lead forms or advertisements operated by us on Meta platforms such as Facebook and Instagram.

Eshin Gift Company is responsible for the personal information described in this policy. Meta and other third-party platforms may also process information under their own privacy policies when you use their services.

Information we collect

Please do not submit sensitive personal information, confidential third-party information, or payment-card details through our general inquiry or Meta lead forms.

How we collect information

We collect personal information:

• Directly from you when you complete an inquiry form, Meta Instant Form, request a quotation or sample, send us an email, contact us through WhatsApp, or otherwise communicate with us.
• Automatically through cookies, analytics technologies, server logs, and similar tools when you use our website.
• From third-party platforms such as Meta when you ask the platform to submit a lead form to us or interact with our business account.
• From business sources such as your employer, colleagues, publicly available business directories, or trade-event contacts where permitted by law.

How we use information

We may use personal information to:

• Respond to inquiries and contact you about the products, samples, quotations, or OEM/ODM services you requested.
• Assess project requirements, prepare proposals, manage orders, arrange shipping, and provide customer support.
• Maintain business records, prevent fraud or misuse, protect our website, and troubleshoot technical issues.
• Understand website performance and improve our products, website, advertising, and communications.
• Send relevant business follow-ups or marketing communications where permitted by law. You can opt out at any time.
• Comply with legal, tax, accounting, trade, and regulatory obligations and enforce our agreements.

We will not use information submitted through Meta lead forms for purposes that are materially different from those described in the form and this policy unless we provide additional notice or obtain consent where required.

Legal bases for processing

Where laws such as the UK GDPR or EU GDPR apply, we rely on one or more of the following legal bases:

• Steps at your request and contract: to provide requested quotations, samples, products, or services and manage our commercial relationship.
• Legitimate interests: to respond to business inquiries, improve our services, secure our website, maintain records, and develop relevant B2B relationships, balanced against your rights.
• Consent: where you have consented to optional cookies or particular marketing communications. You may withdraw consent at any time.
• Legal obligations: to meet applicable tax, accounting, trade, regulatory, or lawful-request requirements.

How we disclose information

We may disclose personal information only as reasonably necessary to:

• Service providers that support website hosting, form delivery, email, communications, analytics, logistics, IT, security, and professional services. These may include Hostinger, FormSubmit, Google, Meta, WhatsApp, and shipping or business-service providers, depending on how you interact with us.
• Business partners and contractors involved in evaluating or fulfilling your project, subject to appropriate confidentiality obligations.
• Authorities or other parties when required by law, legal process, or reasonably necessary to protect rights, safety, property, and security.
• A successor organization in connection with a merger, acquisition, financing, reorganization, or transfer of all or part of our business, subject to applicable law.

We do not sell personal information for money. We do not disclose customer lead information to unrelated third parties for their own independent direct marketing.

Cookies and analytics

We use essential local storage to remember your privacy choice. Google Analytics is optional and loads only after you select “Accept analytics” in our cookie banner. If accepted, Google Analytics may use cookies or similar technologies to measure traffic, understand how visitors use the site, and improve performance. These technologies may collect device and usage information and may operate across countries.

You can change your choice at any time through Cookie Settings. Rejecting optional cookies does not prevent you from using the website. You can also restrict or delete cookies through your browser settings and use Google’s Analytics Opt-out Browser Add-on.

When you use Facebook, Instagram, WhatsApp, or another third-party service, its own cookies and privacy terms apply. We do not control those platforms’ independent processing.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing current or potential business relationships, meeting legal and accounting duties, resolving disputes, and protecting our rights.

As a general guide, unsuccessful inquiry and lead records are reviewed for deletion or anonymization after 24 months of inactivity. Customer, transaction, tax, and contractual records may be retained longer where required by law or reasonably needed for the commercial relationship. We may delete information sooner when it is no longer needed.

International data transfers

Eshin is based in Shenzhen, China, and serves customers internationally. Your information may be transferred to, stored in, or accessed from China and other countries where our service providers or business partners operate. Those countries may have privacy laws different from the laws where you live.

Where required, we use reasonable safeguards for international transfers, such as contractual protections, consent, or other lawful transfer mechanisms.

Your rights and choices

Depending on your location, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to certain processing; withdraw consent; opt out of marketing; or lodge a complaint with a data-protection authority.

Residents of certain U.S. states may also have rights to know the categories and specific pieces of personal information collected, request correction or deletion, and receive equal service when exercising privacy rights. We do not discriminate against anyone for exercising applicable privacy rights.

To opt out of marketing emails, use the unsubscribe method in the message or contact us. To submit another privacy request, email us using the address below with the subject “Privacy Request.” We may need to verify your identity and request before responding. Authorized agents may submit requests where permitted by law, subject to proof of authority and identity verification.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Our website and services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technologies, services, or legal requirements. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through an additional notice where appropriate.

Contact us

For questions about this policy or to exercise an applicable privacy right, contact: